Session Guidelines during COVID-19

Washing Hands

Prior To Your Session

There will be some changes in how your appointment will proceed in order to continue to prevent the spread of Coronavirus (COVID-19) infection. I outline below some of the changes you can expect.

Please read through carefully and contact me should you have any concerns regarding any of the points.

The changes I have put in place form part of my Risk Assessment for returning to practice safely and are in line with the Government guidance, my professional association and insurance requirements and local council requirements.


COVID-19 Symptoms, Vulnerability & Risk

Firstly, if you are experiencing any COVID-19 symptoms, please postpone or cancel your appointment.


The main symptoms of coronavirus include:  a high temperature 37.8C or above, a new or continuous cough, a loss of sense of taste or smell.

I will be taking your temperature on arrival at your session and on booking you will complete a COVID Screening & Consent Form regarding your exposure to COVID-19. Please would you re-visit this form 24 hours before your session and we will do a final screen on the day of your appointment to check that it is safe to proceed with your treatment.

If you are in the clinically extremely vulnerable risk group for COVID or shielding, it is not possible to see you at this time.

If you have been travelling outside of the UK please ensure that your session is no earlier than 10 days after your return date, in case you should develop symptoms of COVID-19 on your return to the UK. 

If you feel at all unwell on the days leading up to your session or on the day, please cancel your session.

Booking Your Session

Booking your Session

I will require all clients to book their session in advance either online or telephone.  Please allow 7 days from having a COVID vaccination and having a treatment.

Online Booking: All NEW CLIENTS or clients that have not visited for 6 months, must choose a “FIRST APPOINTMENT” session for their first visit and subsequent sessions will be booked as a “RETURNING CLIENT”. 

The “FIRST APPOINTMENT” session includes the detailed Medical History Form plus a COVID Screening Form, and the RETURNING CLIENT appointment has only the COVID Screening Form to complete. You will also be sent an automated reminder to revisit the COVID Screening Form 24 hours prior to your arrival.

Telephone Booking: Please call me (07860 559184) to check availability and we can then complete the Medical History Form & COVID Screening Form by telephone or video call by arrangement.

Test & Trace

Your details may be released to the NHS Test & Trace Service if necessary. which will include your name, telephone number, date of visit, arrival time & departure time.

Face Covering

Wearing of face coverings is now mandatory so please bring your own face covering with you. If you forget I can provide a disposable mask for a suggested donation of £1. If you are medically exempt from wearing a mask, I am afraid that I am not able to see you at this stage, due to a household member being in the clinically vulnerable group.


To maximise the hands on treatment time I ask that you either pay for your session at the time of booking or you are welcome to pay by contactless card on entrance to the clinic, however online payment is encouraged. I can take cash if you are not able to do the above and ask that you bring the exact money and leave in a jar.


The Day of Your Session

What to Bring

Please bring water for after your appointment as I can no longer supply any refreshments.  Please bring your own face covering.

Getting Here

The clinic is at Rose Holistic Treatments, Avondale Road, Bath BA1 3EG. The full address will be provided on booking. Please note that Avondale Road is one way to traffic, please approach via Osborne Road (see map Travel & Directions). If you need any assistance with planning your journey here please contact me.

Take Your Temperature

If you are able to, please take your temperature on the morning of your appointment. It needs to be below 37.8C, so if it is 37.8C or higher you need to postpone your appointment. Please also cancel if you feel at all unwell. There will not be a charge for COVID related cancellations however please do give me as much notice as possible if you do wish to cancel your session for any other reasons so that I can offer the appointment to another client. I will also be taking my temperature each day and should it be high will contact you to cancel or if I should be feeling unwell.

On Arrival

Please only arrive at the time of your appointment and knock the front door.


Please have your face covering on at this point whilst I take your temperature with a non-contact thermometer. I will then run through the COVID Screening & Consent Form to see if anything has changed since you last completed it, and you will be asked to sign this form each time you visit, as these records form part of my Risk Assessment for reopening safely.


Entering the Clinic

Please allow me to open all doors and I will provide hand sanitiser for your use as you enter and leave the premises. Please bring as little with you as possible. I ask that you don’t touch anything unnecessarily and to practice social distancing and, where possible, keep 2 metres apart during the time in the clinic.

There will be a plastic box at the entrance for your coat and shoes that is disinfected between clients.

If you haven’t already paid for your session I will take payment on arrival. I can take contactless card payment or the exact cash can be left in the box provided at reception. If you have private health care insurance you may be able to be reimbursed for your treatments. Check your policy or call your provider and please ask for a receipt to be sent to you after your session.

There is a bathroom that can be used but I politely ask you to use your facilities beforehand if possible.


Entering the Treatment Room

The room will have been cleaned and ventilated before your visit and between clients. There will be a plastic box for you to place all your belongings in and this will be disinfected between clients. Please remove shoes and socks for reflexology and please undress to underwear for massage.



It is important that the treatment room is fully aired before and after each session and ideally for the windows to be kept open during the session. You may wish to bring some warm clothing with you for reflexology and with massage I only uncover the areas I am working on. If it is particularly cold or noisy I can temporarily close the windows. 



The couch will be thoroughly disinfected between clients and as per usual there is a fresh supply of linen per client and the pillow is now wipeable with a fresh cotton pillowcase per client. I will be using Dettol Laundry detergent for washing all linen at 60C.


The session will commence as before, a lovely relaxing massage or reflexology treatment in a calm room, relaxing music and lovely aromatic oils or reflexology wax. I do ask that you keep your mask on throughout the session however when you are face down on the couch for massage you are welcome to remove your face covering if it feels uncomfortable, as I will have covered the face cradle appropriately. I do ask when you get up from the couch you put your covering back on to reduce the risk of any transmission.


End of Appointment

By this point you will be feeling nice and relaxed, I will leave you to change. Please also put your face covering back on and please refrain from touching surfaces or items unnecessarily. I will then disinfect and air the room fully and set up with new linen ready for the next session.

If there are any extra measures that you would like me to add please do let me know before your appointment and I will see if these can be accommodated.


After Your Session

Stay Safe & Vigilant

Please stay safe and be vigilant in terms of any signs or symptoms that you or someone close to you may have COVID-19. Please read the WHO Q & A on Coronavirus to familiarise yourself with the virus and what measures you can take to reduce risk.

I encourage you to always maintain social distancing, perform frequent hand washing and use of hand gel between sessions to reduce the risk of transmission and keep yourself and others safe. More information on staying safe can be found here: Government Guidance - Staying Safe Outside Your Home.

Thank you

Thank you for reading this far! I really am grateful for all your support. As you can imagine it has been a very difficult year emotionally, financially and in general so I am looking forward to returning to practice and seeing all my clients again.

Thank you for accepting all the changes that I have had to put into practice to return safely during the pandemic. I am sure you are aware from watching the news just how often the situation regarding COVID and government guidance has changed and I hope to return to some sort of normality despite having to implement these changes.

Ultimately your safety and my safety is paramount and I need to follow the above procedures. I hope that over time we can look forward to a future that is more positive and the above extra precautions will not be needed.

I look forward to welcoming you to my clinic and if you have any questions at all about your session please do get in touch by email or phone me. I am here to support you and you need to feel comfortable returning for your sessions.

Massage and reflexology has so many benefits, particularly for supporting clients through difficult times, and to help reduce stress and anxiety, so I encourage you to book an appointment and to enjoy some much deserved relaxation!

Please do follow me on social media as I announce all offers, last minute bookings and provide information that may be useful to you and also sign up for my newsletter here.