This agreement is between Anne-Marie Rose, Complementary Therapist and Founder of Rose Holistic Treatments and yourself, the client. These guidelines outline how we will work together to provide a safe, effective and enjoyable treatment and what you can expect from your session. Please note that due to the ever changing guidance on the recent COVID-19 outbreak these guidelines will be updated on a regular basis.
Please read this before your session and do get in touch with me if you have any questions, I would be most happy to help!
By booking a session at Rose Holistic Treatments, you are agreeing to undertake massage therapy based on the terms outlined below:
1. Payment and Cancellation
1.1. Payment & Prices: Payment can be via Paypal at the time of online booking or contactless card payment on the day of your session. Session prices are 30 mins £25; 45 mins £35; 60 mins massage £45; 50 mins reflexology £45. Add on sessions are £10 for 15 minutes. I offer a special discounted rate for carers for reflexology at £25 for a 50 min session. Proof of carer status will be required. If you have private health care insurance you may be able to be reimbursed for your treatments. Please check your policy or call your provider and let me know if you need a receipt.
1.2. Appointment Time: Please arrive for your appointment at the time stated on your booking confirmation as I do not have a waiting area. if you arrive very early or wish to wait for your partner/friend then I recommend The Locksbrook Inn for tea and coffee, which is a 1 minute walk at the bottom end of Avondale Road [note: currently closed due to COVID-19]. If you arrive late, the session can only continue until the end of the scheduled appointment time, due to the impact this would have on other clients who are booked in after you and you will be charged for a full session so please do allow plenty of time to get here.
1.3. Cancellation Policy: Please let me know as soon as possible if you think you may be unable to attend your session, e.g. illness, self-isolating due to COVID-19, adverse weather etc. If you are unwell on the day of your session please contact me by 8am by text or email and ensure that you have received a reply from me confirming I received your message. If you don't hear back from me within an hour please call me as I may not have received your message.
1.4. Rescheduling Sessions: Please re-schedule your session as soon as you know that you are unable to attend in order to give other clients the opportunity to book. Short notice re-scheduling of a session may incur a charge.
2. Client Health & Medical Conditions
2.1. Initial Consultation: On booking online you will be asked some questions about your medical history. Please complete the medical history form which will ask about any current or previous health conditions, previous surgery and any current medication. If you are unsure as to whether you are able to have a massage please contact me at least 48 hours before your session and we can discuss in more detail. I may ask you to check with your GP if it is safe for you to have a treatment, in which case we would need to postpone your session until you have medical consent. This is for your own safety.
Please note that your initial session will take slightly longer as we will be discussing your medical history in more detail plus there is an additional COVID-19 specific form for completion at each subsequent session. Do allow 20 mins for your initial consultation plus session time and arrive at your designated appointment time and no earlier due to no waiting area.
2.2. Pregnancy: If you are pregnant then please contact me and I will provide details of another therapist who does wonderfully relaxing pregnancy massage.
2.3. Medical Conditions: In some instances it may not be safe to have a treatment. This would include, but is not limited to, the following:
Total Contraindication - if you have any of the below conditions please do not book a massage:
COVID-19 symptoms - if you have any of the symptoms listed here you MUST cancel your session and follow NHS advice
If you are at higher risk from coronavirus and in the clinically vulnerable group
History of thrombosis or other circulatory conditions
Contagious illness such as cough, cold, flu, sickness, upset stomach, no matter how mild the symptoms
Recent operations or acute injuries.
Intoxication - under the influence of alcohol or drugs.
High blood pressure (unless on medication and under the care of a GP).
Local Contraindication - you can receive treatment but not over the following areas affected by:
Undiagnosed lumps or bumps
Cuts & abrasions
Inflammation, including arthritis
If you have any of the above please advise on the day of your treatment so that the area can be avoided.
If you feel unwell before your next appointment is due or on the day of your session, I ask that you cancel or reschedule your session. As I see many vulnerable clients please do respect this.
All clients will be contacted 24 hours before their appointment to run through a checklist of questions to determine if there is a risk in going ahead with the session.
2.4. Disabilities: If you have a disability that may affect your treatment please contact me so that I can either alter the session accordingly or advise of another practitioner that may be able to help you.
2.5. Mobility Issues: The clinic is located on the second floor of an old building which is accessible by two flights of stairs, with the upper most stairs curving around, with no hand rail available near the top. The bathroom is on the first floor. If you have mobility issues I would need to refer you to a clinic that is more accessible for you, for your safety.
2.6. Referrals To Other Practitioners: If during the consultation you present with a condition that I am unable to treat it may be necessary to refer you to another practitioner or medical professional who is more experienced.
2.7. Referrals: If you are referred to me by your GP or another practitioner, it may be necessary to speak to the referring practitioner first to ensure that I can provide a safe and effective treatment for you and that I am able to accept the referral. If I am unable to treat you then I would provide details of another practicing therapist who may be able to help.
3. Enhanced Hygiene Procedures due to COVID-19
3.1. Pre-treatment checks: You will be contacted 24 hours before your appointment to run through a checklist of questions to determine if there is a risk in going ahead with your session. If you have any of the symptoms listed here or you feel generally unwell you MUST cancel your session and follow NHS advice. If you are in self-isolation or have been in close contact with someone who has symptoms of COVID-19 you must postpone your session.
3.2. On arrival at the clinic: On entering the premises please use the hand sanitizer provided and remove outdoor shoes and coat and place in box provided. Depending upon recent government guidelines, both client and practitioner may be required to wear a face covering.
3.2 Consultation: I will run through your consultation form and there will be an additional COVID-19 specific form to complete. You may wish to bring your own bottle of water as refreshments are not currently available. Please bring your own pen to sign the form.
3.3 After your session: If you haven't already paid online then we can do a contactless card payment. I am not currently accepting cash due to minimizing contact.
3.4 Aftercare: Stay safe and to be vigilant in terms of any signs or symptoms that you or someone close to you may have COVID-19. If you are worried about coronavirus MIND offer support and information to help you cope.
These extra precautions have been introduced for your safety and will be updated as per government/FHT guidelines as necessary. To see what measures I have taken in my clinic to protect my clients please read the COVID-19 Policy for Rose Holistic Treatments [coming soon].
4 What To Wear
4.1 For massage you will need to undress to your underwear and will be covered by a soft throw throughout the session, with only the area being massaged being uncovered then re-covered as the treatment proceeds. For reflexology, loose comfortable trousers that can easily be turned up to the knee are perfect.
5.1. Confidentiality & Disclosure: All information provided to me is strictly confidential. All written notes are only accessed by myself. There are certain circumstances when I may need to disclose something which you have told me during your session, however this would only be if there was any risk of harm to you or someone else, or if I should need to provide legal evidence. However I would always seek your consent and would encourage you to seek further help or advice before taking things further. If you did not wish to give consent and I remained concerned for your welfare then I would need to disclose the information to an appropriate professional for your own safety.
5.2. Accompanied Visits: It is not possible to bring someone with you as there is no waiting area. The clinic layout is unsuitable for children so please make alternative arrangements for when you are having your treatment. You are welcome to have your mobile on during your session in case you need to be contacted by the child minder.
6. Vulnerable Clients
6.1. Children under 16 years: I currently do not treat children under 16 years but can refer to a practitioner that does offer such treatments.
6.2. Vulnerable adults: Adult clients who are unable to give informed consent and may need help making decisions must be accompanied by a responsible adult at all times during the treatment.
6.3 COVID-19: If you are at higher risk from coronavirus or moderate risk then for you own safety we would need to defer your sessions for now and review this at a later stage. Please refer to the updated NHS list "Who's at higher risk from coronavirus" to see if you are in the high risk category. Note: this list may change as more is learnt about the virus.
7. General Conduct
7.1. Personal Hygiene: Please have a bath or shower before your treatment. You are welcome to leave the massage oils on your skin overnight subject to no irritation. Should there be any issues please shower immediately to remove the oil or wax. If you prefer not to have any oil in your hair during the session please let me know and I can ensure that I avoid the area. Do not sunbathe with massage oil or wax on your skin as you risk getting sun burnt.
7.2. Respect: I ask that you be respectful at all times. It is important that the clinic remains a nurturing and safe space. If a client’s behaviour is deemed to cause discomfort or offence then the session will be terminated and the client will be asked to leave the clinic.
7.3. FHT Accredited Register: I am listed on the FHT’s Accredited Register and abide by the FHT Code of Professional Conduct. I offer a professional massage therapy service and cannot accede to inappropriate requests so please do not ask. Clients that breach this code of conduct will be asked to leave the premises immediately and if sessions are pre-paid no refunds will be given.
7.4. Clientele: The clinic is set up to treat women and I will see men by referral on the understanding that the clients behaviour remains professional and respectful at all times. During these sessions there will always be another person on the premises and sessions can only be booked on this basis.
The practitioner has the right to end the treatment sessions at any point and does not need to give any explanation. If you do not feel that I am the right therapist for you, you are not obliged to continue with your sessions however I ask that you give me plenty of notice in order to refill your space.
8.1. General: I have two cats on the premises which are not allowed to enter the treatment room. If you have a severe allergy to cats then I would recommend that you find a therapist that does not have animals on site and I would be happy to recommend another practitioner.
8.2. Assistance dogs: Due to having two cats on the premises I am afraid that dogs cannot be accommodated. I would be very happy to refer you to another practitioner that can help so please do ask.
Thank you for reading and if you have any questions at all please do get in touch!
Last updated: 5 June 2020