Client & Practitioner Agreement
This agreement is between Anne-Marie Rose, Complementary Therapist and Founder of Rose Holistic Treatments and yourself, the client. These guidelines outline how we will work together to provide a safe, effective and enjoyable treatment and what you can expect from your session and should be read in conjunction with the "Session Guidelines During COVID-19" so you know what to expect from your treatment. Please note that due to the ever changing guidance on the recent COVID-19 outbreak these guidelines may need to be updated.
Please read this before your session and do get in touch with me if you have any questions, I would be most happy to help!
By booking a session at Rose Holistic Treatments, you are agreeing to undertake massage therapy based on the terms outlined below:
1. Payment and Cancellation
1.1. Payment & Prices: Payment can be via Paypal at the time of online booking or contactless card payment on arrival to the clinic the day of your session. Session prices are 30 mins massage £25; 45 mins massage £35; 60 mins massage £45; 50 mins Sole to Soul £40; 50 mins reflexology £45; 45 min acupressure facial £35; 60 mins acupressure facial £45. Add on sessions are £10 for 15 minutes. Longer sessions of 1 hour and add on treatments not currently allowed due to COVID-19. I offer a special discounted rate for carers for reflexology at £25 for a 50 min session. Proof of carer status will be required. If you have private health care insurance you may be able to be reimbursed for your treatments. Please check your policy or call your provider and let me know if you need a receipt.
1.2. Appointment Time: Please arrive for your appointment at the time stated on your booking confirmation as I do not have a waiting area. if you arrive very early or wish to wait for your partner/friend then I recommend The Locksbrook Inn for tea and coffee, which is a 1 minute walk at the bottom end of Avondale Road. If you arrive late, the session can only continue until the end of the scheduled appointment time, due to the impact this would have on other clients who are booked in after you and you will be charged for a full session so please do allow plenty of time to get here.
1.3. Cancellation Policy: Please let me know as soon as possible if you think you may be unable to attend your session, e.g. illness, self-isolating due to COVID-19, adverse weather etc. If you are unwell on the day of your session to please contact me by 8am by text or email and ensure that you have received a reply from me confirming I received your message. If you don't hear back from me within an hour please call me as I may not have received your message.
1.4. Rescheduling Sessions: Please re-schedule your session as soon as you know that you are unable to attend in order to give other clients the opportunity to book. Short notice re-scheduling of a session may incur a charge.
2. Client Health & Medical Conditions
2.1. Initial Consultation: On booking online you will be asked some questions about your medical history and asked to complete a COVID Screening & Consent Form. Please complete the Medical History Form which will ask about any current or previous health conditions, previous surgery and any current medication. If you are unsure as to whether you are able to have a treatment please contact me and we can discuss in more detail.
I may ask you to check with your GP if it is safe for you to have a treatment, in which case we would need to postpone your session until you have medical consent. This is for your own safety. Please refer to the Session Guidelines for further information regarding COVID-19 and how this may affect your session and also see "Section 6: Vulnerable Clients" below.
Please note that the consultations must now be conducted in advance of your session by phone, as the new guidelines mean we have to minimise the time spent in the treatment room. I will be in contact with you approximately a week before your session to run through the Medical History Form and COVID Screening & Consent Form if this has not been completed at the time of booking.
2.2. Pregnancy: If you are pregnant then please contact me and I will provide details of another therapist who does wonderfully relaxing pregnancy massage.
2.3. Medical Conditions: In some instances it may not be safe to have a treatment. This would include, but is not limited to, the following:
Total Contraindication - if you have any of the below conditions please DO NOT book a treatment at this time :
COVID-19 symptoms - if you have any of the symptoms listed here you MUST cancel your session and follow NHS advice
If you are at higher risk from coronavirus and in the clinically extremely vulnerable group
History of thrombosis or other circulatory conditions
Contagious illness such as cough, cold, flu, sickness, upset stomach, no matter how mild the symptoms
Recent operations or acute injuries.
Intoxication - under the influence of alcohol or drugs.
High blood pressure (unless on medication and under the care of a GP).
Local Contraindication - you can receive treatment but not over the following areas affected by:
Undiagnosed lumps or bumps
Cuts & abrasions
Inflammation, including arthritis
If you have any of the above local contraindications please advise on the day of your treatment so that the area can be avoided.
If you feel unwell before your next appointment is due or on the day of your session, I ask that you cancel or reschedule your session. As I see many vulnerable clients please do respect this.
I also ask that if you have travelled back to the UK, please do not book a session within 14 days of your return in case you should develop symptoms of COVID-19 during this period.
All clients will be reminded by email 24 hours before their appointment to re-visit the COVID Screening & Consent Form to determine if there is a risk in going ahead with the session and to update the Medical History Form if necessary.
2.4. Disabilities: If you have a disability that may affect your treatment please contact me so that I can either alter the session accordingly or advise of another practitioner that may be able to help you.
2.5. Mobility Issues: The clinic is located on the second floor of an old building which is accessible by two flights of stairs, with the upper most stairs curving around, with no hand rail available near the top. The bathroom is on the first floor. If you have mobility issues I would need to refer you to a clinic that is more accessible for you, for your safety.
2.6. Referrals To Other Practitioners: If during the consultation you present with a condition that I am unable to treat it may be necessary to refer you to another practitioner or medical professional who is more experienced.
2.7. Referrals: If you are referred to me by your GP or another practitioner, it may be necessary to speak to the referring practitioner first to ensure that I can provide a safe and effective treatment for you and that I am able to accept the referral. If I am unable to treat you then I would provide details of another practicing therapist who may be able to help.
3. Enhanced Hygiene Procedures due to COVID-19
3.1. Pre-treatment checks: You will be contacted by email 24 hours before your appointment to re-visit the COVID Screening & Consent Form to determine if there is a risk in going ahead with your session. If you have any of the symptoms listed here or you feel generally unwell you MUST cancel your session and follow NHS advice. If you are in self-isolation or have been in close contact with someone who has symptoms of COVID-19 you must postpone your session.
3.2. On arrival at the clinic: Your temperature will be taken on arrival at the clinic. On entering the premises please use the hand sanitizer provided and remove outdoor shoes and coat and place in box provided. Please wear a face covering on arrival and throughout your session. Contactless payment can be made at this point.
3.2 Consultation: I will do a final COVID Screening. You may wish to bring your own bottle of water as refreshments are not currently available. Please bring your own pen to sign the form.
3.3 Aftercare: Stay safe and to be vigilant in terms of any signs or symptoms that you or someone close to you may have COVID-19. If you are worried about coronavirus MIND offer support and information to help you cope.
These extra precautions have been introduced for your safety and will be updated as per government/FHT guidelines as necessary. To see what measures I have taken in my clinic to protect my clients please read the COVID-19 Policy.
4 What To Wear
4.1 For massage you will need to undress to your underwear and will be covered by a soft throw throughout the session, with only the area being massaged being uncovered then re-covered as the treatment proceeds. For reflexology, loose comfortable trousers that can easily be turned up to the knee are perfect.
5.1. Confidentiality & Disclosure: All information provided to me is strictly confidential. All written notes are only accessed by myself. There are certain circumstances when I may need to disclose something which you have told me during your session, however this would only be if there was any risk of harm to you or someone else, or if I should need to provide legal evidence. However I would always seek your consent and would encourage you to seek further help or advice before taking things further. If you did not wish to give consent and I remained concerned for your welfare then I would need to disclose the information to an appropriate professional for your own safety.
5.2. Accompanied Visits: It is not possible to bring someone with you as there is no waiting area. The clinic layout is unsuitable for children so please make alternative arrangements for when you are having your treatment. You are welcome to have your mobile on during your session in case you need to be contacted by the child minder.
6. Vulnerable Clients
6.1. Children under 16 years: I currently do not treat children under 16 years but can refer to a practitioner that does offer such treatments.
6.2. Vulnerable adults: Adult clients who are unable to give informed consent and may need help making decisions must be accompanied by a responsible adult at all times during the treatment.
6.3 Higher Risk from COVID-19: Please refer to the updated NHS list "Who's at higher risk from coronavirus" to see if you are in the high risk category. Note: this list may change as more is learnt about the virus. If you are at higher risk (clinically extremely vulnerable) from coronavirus please do not book a session at this stage. If you are considered moderate risk (clinically vulnerable) then you will need to speak to your GP. Please note that if you are over 70 or asthmatic you are considered clinically vulnerable to COVID-19 and I am required by my insurance and professional association (see Section 9) to ask you to get written or verbal permission from your GP/medical professional:
"As COVID-19 is a novel virus and the government is clearly concerned about the impact it may have on people placed in the clinically vulnerable and clinically extremely vulnerable categories, we feel that it is important to check whether the person responsible for their health can see any reason why treatment should not go ahead". If consent is obtained verbally you will need to sign and date a statement confirming that you have obtained verbal consent from your GP/ consultant/ midwife.
Please contact me to discuss your next steps and whether it is necessary for you to obtain GP clearance. If so please refer to the GP Clearance Form.
7. General Conduct
7.1. Personal Hygiene: Please have a bath or shower before your treatment. You are welcome to leave the massage oils on your skin overnight subject to no irritation. Should there be any issues please shower immediately to remove the oil or wax. If you prefer not to have any oil in your hair during the session please let me know and I can ensure that I avoid the area. Do not sunbathe with massage oil or wax on your skin as you risk getting sun burnt.
7.2. Respect: I ask that you be respectful at all times. It is important that the clinic remains a nurturing and safe space. If a client’s behaviour is deemed to cause discomfort or offence then the session will be terminated and the client will be asked to leave the clinic.
7.3. FHT Accredited Register: I am listed on the FHT’s Accredited Register and abide by the FHT Code of Professional Conduct. I offer a professional massage therapy service and cannot accede to inappropriate requests so please do not ask. Clients that breach this code of conduct will be asked to leave the premises immediately and if sessions are pre-paid no refunds will be given.
7.4. Clientele: The clinic is set up to treat women and I will see men by referral on the understanding that the clients behaviour remains professional and respectful at all times. During these sessions there will always be another person on the premises and sessions can only be booked on this basis.
The practitioner has the right to end the treatment sessions at any point and does not need to give any explanation. If you do not feel that I am the right therapist for you, you are not obliged to continue with your sessions however I ask that you give me plenty of notice in order to refill your space.
8.1. General: I have two cats on the premises which are not allowed to enter the treatment room. If you have a severe allergy to cats then I would recommend that you find a therapist that does not have animals on site and I would be happy to recommend another practitioner.
8.2. Assistance dogs: Due to having two cats on the premises I am afraid that dogs cannot be accommodated. I would be very happy to refer you to another practitioner that can help so please do ask.
Thank you for reading and if you have any questions at all please do get in touch!
Last updated: 21 August 2020